Delivery


UK STANDARD DELIVERY 2ND CLASS £2.99

Orders purchased before 4pm Monday to Friday will be dispatched the same day and normally takes 2-3 working days to be delivered.

UK 1st CLASS DELIVERY £3.99

This is not a guaranteed service. Items normally take between 1-2 working days to be delivered.

GUARANTEED NEXT DAY DELIVERY £8.99

Next day delivery orders must be placed before 4pm and will be received before 1pm the following day. Orders placed on a Friday for delivery on a Saturday have an extra charge. Orders placed on a Saturday, Sunday or a Bank Holiday will be dispatched the next working day.

IN STORE COLLECTION.

You may pick up your item between 11-5pm Monday to Friday. We are not open on Saturdays.


Returns

If for some reason you are unhappy with your purchase you can return your item within 14 days for a full refund or exchange. Contact our support team, either by e-mail or phone to request a returns number and instructions. Any returned items must be sent back unused/unwashed and in their original packaging. Both the item and its packaging must be returned in the condition it was received otherwise we reserve the right to refuse a refund. All items will be inspected on return. We will be unable to issue a refund if there is evidence of wear, stains or odours. We do not manufacture the products and therefore all packaging MUST be returned as it is received. We regret that outbound postage costs are non-refundable. Refunds can only be made to the original card/paypal of purchase

The cost of returning the goods is at your expense. We cannot take responsibility for any goods until they are returned in our possession. We suggest that you use a recorded delivery service for your protection.

We cannot replace any items until the original has been received. If you require a replacement or alternative item we suggest you place a new order and return the original item at a later date.

Please note the following items CANNOT be returned for a refund unless faulty, due to hygiene reasons: Wigs, tights, underwear, earrings, eyelashes, make-up, teeth, masks and contact lenses. Some costumes will contain the above as part of the package. They will come in sealed packages inside the costume. We ask that you try on your costume and decide if it's appropriate before opening the sealed packages as we may not be able to issue a refund if opened.

We aim to process refunds within a week of receipt of goods, however during busy periods this may take longer.

The address for returns is Foxy Fancy Dress Ltd, The Warehouse, Strand Street, Bangor, LL571DH.